Overview
At Webotist, we stand behind the quality of our work. Because our services are custom and creative in nature, refunds are handled on a case-by-case basis in accordance with the terms below and the agreement signed at project start.
We are committed to resolving any issues fairly and promptly. If you are unhappy with any aspect of our work, please contact us before initiating a dispute — we will do our best to make it right.
Eligibility
You may be eligible for a full or partial refund if:
- Work has not yet commenced after your deposit was received
- We fail to deliver the agreed scope within a reasonable extension period
- Deliverables materially diverge from the written brief and we cannot resolve the issue after two revision rounds
Partial refunds are calculated proportionally based on work completed at the time the refund is requested.
Refund Process
To request a refund, please follow these steps:
- Email us at info@webotist.com with the subject line “Refund Request — [your project name]”
- Describe the reason for your request and reference your invoice number
- Our team will review your request and respond within 5 business days
- If approved, refunds are issued via the original payment method
Timeframes
Refund requests must be submitted within 14 days of the relevant invoice date or milestone delivery, whichever is later.
Once a refund is approved, funds are typically returned within 5–10 business days depending on your payment provider.
Exclusions
Refunds are not available in the following circumstances:
- Work has been completed and delivered as agreed in the project brief
- Delays caused by late feedback, approvals, or content provision from your side
- Change-of-mind requests after work has commenced
- Third-party costs already incurred on your behalf (domain registrations, stock assets, hosting set-up fees, etc.)
- Services delivered more than 30 days prior to the refund request
Contact Us
For any questions about this policy or to initiate a refund request, contact us at info@webotist.com. We aim to respond to all queries within 2 business days.